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Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc
Average rating:  
 29 reviews
by Rick Cabral on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc
Totally Satisfied

My driver's side door was recently hit while parked. Commerce Insurance initially agreed to pay only a fraction of the true cost. Ed and Debbie assured me they would work with Commerce, that I would have no out of pocket expenses, and that I would be happy with the final product. They were right on all counts. In addition they, and their staff, were friendly and accommodating throughout the process. I would highly recommend Ed's Auto Body.

by Gia Bernini on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

I wanted to thank the whole crew at Ed's Auto body. You turned an anxiety producing experience of having my car get hit, to a very calm, hopeful and satisfying experience. I am super happy with results of the repair. I swear my car looks better than before.
I especially appreciate the way in which you dealt with my insurance company and walked me through the process. I'd recommend your company to anyone with no hesitation. Thank you!

by Tanya S on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

I want to thank you Ed & Joann from the bottom of my heart. You have given me so much help with the car I call Christine at this point. You are amazing people and everyone should come to your shop to have their vehicles fixed. I so appreciate you. A huge thanks with love.

by evan eisentrager on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

Great big thank you to Ed and Joann for all the work you've done on my car and my wife's car over the years but most of all for the help you gave me when my car was recently totaled. Joann thanks for walking me through the process of dealing with the insurance people and helping me get a fairer settlement. And thanks for giving me the loaner car so I could get to a clinic to get checked out the day of the accident. Unbelievable customer service!

by Tabitha Golz on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

Ed and Joann, Thank you so much for fixing up my Sentra for me! I could not be happier with the customer service and quality of work I received! I have been telling everyone I know about how great Ed's Auto Body is! I will definitely return if I am in this situation again.

by Susan Balboni on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

Dear Ed and Joann! On your homepage you write, therefore every job is a priority. As your grateful customer of five years, I would add that at Eds Auto Body, every person is treated as a priority. You are the business model everyone should aspire to. Thank you all!

by Megan on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc
great people

These are great people. The job ton my car took a few turns but they got it done for me. Their customers are amazing, generous, and one of a kind. Thank you to my gardian angel for your generosity. I will never forget your act of kindness.

by Robin L LaRiviere on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

Excellant service today, friendly and fully comprehensive explanation! And having the car washed was awesome! Keep up the great service!!!

by Diane Sulisz on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

Absolute perfection. Work done is above and beyond expectation. The #1 place to go for whatever you need. Extremely satisfied as always. The best keeps getting better! Ed's Auto Body is by far, my choice as I am a returning customer and always will be. Many thanks to all at Ed's Auto Body!!

by Jenny Katz-Brandoli on Auto Body Repair Easthampton MA | Ed's Auto Body & Repair Inc

When you look for an auto body shop, you hope for three things: great work, great value, and great service. It may be blasphemy to say it, but Ed's Auto Body is the holy trinity of car shops.

I recently bought a used 2012 VW Golf, which was in great shape but needed the rocker panel repaired. I got four estimates, which came in at A) $500 (Ed's, estimating two days for the work), B) $500 (a different shop owned by a somewhat sketchy-seeming guy, who estimated four days to do the work), C) $850, and D) $1300. Obviously, all things considered, I chose option A: a great price with a quick turnaround.

Once I saw my repaired car, it was obvious that I'd made the right decision. As Ed explained what they'd done, I saw that they'd gone out of their way to match edges, texture, and paint to make the seam invisibleeven though the repair had required that they cross a structural line on the car that could have been unsightly. Beautiful work.

Three months later, I brought the car in for a regular oil change. I was surprised to get an appointment the day I called, but it turned out that their phones were working only intermittently (not their fault; a storm-related problem), and people weren't necessarily able to get in touch. Joanne, who works the office, was quite distraught that the phones were downnot because they might lose business, but because, as she said, "What if our customers need us?"

And THIS is the element that makes Ed's Auto Body something special. It's a real pleasure to deal with Joanne, Ed, Dana, and everyone else you'll run into there. They actually CARE about you, in what seems like a throwback to an earlier era of customer service, and they do whatever it takes to get you on your way as quickly and easily as possible. While I was sitting in the office waiting for the oil change to be done, I heard them discussing the best way to serve several other customers, arranging, for instance, to have a special kind of battery delivered after-hours to Dana's HOME so that he could have the car ready early for the customer the next morning.

Above and beyond, in every way. They've made a customer for life.

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