We’ve set this page up for you to share your thoughts about how your experience played out when you used our services.

We’d also like to take this opportunity to mention that if for A N Y reason your experience was other than awesome, we want you to call us right away. You can reach us at 413-527-7622, and we really do want to hear from you.

Presently there are 3 simple ways for you to leave us a review:

1. On our Google+ Local Page.
2. On our Yelp Page
3. On this page.

Although we welcome you to rate us right here on this page, if you have the time to rate us on Google, we’d be very grateful.The reviews on Google and tend to show up in the Search Engine results and are seen by more people.

1. To rate us on Google + Local, click the image below and you’ll be taken to our Google+ Local Page. If you have a Gmail address, the whole process will take you as long as it takes to type out your comments, if you do not have a Gmail address, you’ll need to sign up for a free Google Google + Local account, it’ll take about 3 minutes. Then just click the “write a review” image, select a rating number (“0-3”), write the review, and click publish. – Thanks!
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2. To leave a review on Yelp, click the image below and you’ll be taken to our Yelp Page.If you have an account with Yelp, it’s quick and easy:
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3. To leave your review on this page, simply click the button below, choose how many stars you feel we’ve earned, type your comments in the box, and click “Submit Review”. Thanks! (NOTE: Your email address is required to leave a review, but will NOT be visible in your review)

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Average rating:  
 26 reviews

Great big thank you to Ed and Joann for all the work you've done on my car and my wife's car over the years but most of all for the help you gave me when my car was recently totaled. Joann thanks for walking me through the process of dealing with the insurance people and helping me get a fairer settlement. And thanks for giving me the loaner car so I could get to a clinic to get checked out the day of the accident. Unbelievable customer service!

Ed and Joann, Thank you so much for fixing up my Sentra for me! I could not be happier with the customer service and quality of work I received! I have been telling everyone I know about how great Ed's Auto Body is! I will definitely return if I am in this situation again.

Dear Ed and Joann! On your homepage you write, “therefore every job is a priority”. As your grateful customer of five years, I would add that at Ed’s Auto Body, “every person is treated as a priority”. You are the business model everyone should aspire to. Thank you all!

These are great people. The job ton my car took a few turns but they got it done for me. Their customers are amazing, generous, and one of a kind. Thank you to my gardian angel for your generosity. I will never forget your act of kindness.

Excellant service today, friendly and fully comprehensive explanation! And having the car washed was awesome! Keep up the great service!!!

Absolute perfection. Work done is above and beyond expectation. The #1 place to go for whatever you need. Extremely satisfied as always. The best keeps getting better! Ed's Auto Body is by far, my choice as I am a returning customer and always will be. Many thanks to all at Ed's Auto Body!!

When you look for an auto body shop, you hope for three things: great work, great value, and great service. It may be blasphemy to say it, but Ed's Auto Body is the holy trinity of car shops.

I recently bought a used 2012 VW Golf, which was in great shape but needed the rocker panel repaired. I got four estimates, which came in at A) $500 (Ed's, estimating two days for the work), B) $500 (a different shop owned by a somewhat sketchy-seeming guy, who estimated four days to do the work), C) $850, and D) $1300. Obviously, all things considered, I chose option A: a great price with a quick turnaround.

Once I saw my repaired car, it was obvious that I'd made the right decision. As Ed explained what they'd done, I saw that they'd gone out of their way to match edges, texture, and paint to make the seam invisible—even though the repair had required that they cross a structural line on the car that could have been unsightly. Beautiful work.

Three months later, I brought the car in for a regular oil change. I was surprised to get an appointment the day I called, but it turned out that their phones were working only intermittently (not their fault; a storm-related problem), and people weren't necessarily able to get in touch. Joanne, who works the office, was quite distraught that the phones were down—not because they might lose business, but because, as she said, "What if our customers need us?"

And THIS is the element that makes Ed's Auto Body something special. It's a real pleasure to deal with Joanne, Ed, Dana, and everyone else you'll run into there. They actually CARE about you, in what seems like a throwback to an earlier era of customer service, and they do whatever it takes to get you on your way as quickly and easily as possible. While I was sitting in the office waiting for the oil change to be done, I heard them discussing the best way to serve several other customers, arranging, for instance, to have a special kind of battery delivered after-hours to Dana's HOME so that he could have the car ready early for the customer the next morning.

Above and beyond, in every way. They've made a customer for life.

My friend, Lyla, introduced me to Ed's Auto Repair and since Dana worked on my car I will never go anywhere else. Dana listened to all my questions (and I had many) and answered each one patiently and thoroughly. I knew the moment I met him that he is honest and has integrity. As a woman, it's been hard to find a mechanic who doesn't take advantage of one's perceived lack of knowledge. Dana did a wonderful job on my car's repair and charged a very fair price. I'm telling everyone I know about Dana and Ed's Auto Repair. Thanks Dana!

I really appreciated all of the fine help and service I received at Ed's auto body. From Joanne at the front desk, to Ed in the Garage, the atmosphere was great! They even gave me Pizza and light hearted conversation while I waited on my car. There is no doubt in my mind that I wouldn't go see them again. They even gave me a nice letter in the mail, showing their appreciation. Old fashioned, no! I say polished and professional! Thank you!!!

I had an amazing experience. Joann and Ed helped me get my car fixed after my accident as well as helping with the insurance companies. I would highly recommend going to Ed for your auto body needs. High quality work and excellent customer service. Thank you!!!!

Thank You!
I picked you because of the great reviews online. With this being said, I had high expectations, which you far exceeded. This is not easy and happens seldom.

Being for over 20 years a leader in the Hospitality Industry, I am very critical of service. You and your team are truly superstars.

I will not go anywhere else and recommend you to everyone I know.

Have a super-fantastic day ...

Peter

Dear Ed, I don't often write these kind of letters, but I wanted to let you know that I received excellent service from day one in dealing with my damaged car and getting it back to its former condition. Your willingness to take over the insurance process, including Joanne's tireless efforts to track down and communicate with the other vehicle's insurance carrier, gave me a great sense of relief and confidence in your experience doing those kind of things.

Although I didn't end up needing a loaner, you were generously willing to make that happen for me and went the extra mile to make sure I got back home alright -thanks for the ride Ed! So while my car's armor had some damage, there was not a single chink in the process of working with you that was unsatisfactory. Well done! I almost wish I were rear-ended more often just so I could make use of your great service. My car looks great, drives great, and is cleaner than when it went in. Please pass on my thanks to your team and let them know that their good work and attention to detail really makes a difference! Sincerely, Greg Rolland

I cannot express how happy I am with every bit of service that I have received from the staff at Ed's Auto Body! This was my first car accident in over 20 years and they walked me through all of the steps. I dropped my car off on a Tuesday afternoon and it was finished exactly 24 hours later! My truck looked amazing...like a brand new vehicle! The staff was personal and I was treated like a true customer...hopefully I never have another car accident, but if I do, I am definitely going back to Ed's!

I moved to the area in April, bought a used car in August and had to get an insurance inspection. Ed's was the closest place on the list so I called and they fit me in right away when it was convenient for me. Since then, any time I have needed any work done they have worked with me to get the job done as soon as possible, and they always do a solid job. When my alternator needed to be replaced we had to get the car towed there late one night. Dana called me the next day and confirmed it was the alternator, said they had ordered the part and gave me a cost and time estimate. The cost was was right around his estimate,and the time was faster than I anticipated. The bill is easy to understand and they explain the work to you. You can tell Dana is a hard worker who always puts the customer first. I have seen him interrupt his own lunch break to take a quick ride with someone who just stopped in and had a weird noise coming from their car. Overall the customer service is excellent, and the the job and cost estimates are never exaggerated or convoluted. I will always take my car here and trust Ed, Dana and everyone to get me safely back on the road as soon as possible.

New to the area a few years ago, I took a chance on a local place and I'm so thankful that place was Ed's. There's never an issue with squeezing my car in, even if just for a basic oil change, and they always take the time to explain the work they've done on my car. I think it's a rare thing to find a business you can truly trust to not only take great care of your vehicle, but to be honest with you when it comes to cost, time, and expectations. Ed's is a warm, friendly place where you can always expect amazing service and an excellent sense of humor. It's the only place I'll bring my car (pending out-of-state breakdowns, of course)!

Ed's Auto Body is by far the best place for cosmetic maintenance in the area! I had visited a few shops for estimates on fixing paint issues and Ed's was the only place who offered a simple solution. He easily could have given me an estimate for an unnecessary paint job, but instead clearly explained a much better alternative. Not only did he share what work was going to be done, but why they were going to use certain products and the associated benefits. I knew exactly what to expect from their service and would not trust my car with anyone else! I want to thank Joe for retuning my car to it's showroom brilliance and Joanne for her friendliness and exceptional customer service! Also, thanks Ed for talking such great care of my car and running such an honest business!

If there were more stars to rate Ed's work, service, integrity, and communication I would heartily rate Ed's Auto Body even higher!! in more than 40 years of driving and dealing with collision and automotive repair I have never found anyone who performed the work on my vehicle exactly as he proposed, for the money stated, and returned such an excellent repair. I will go no where else in the future! Thank you to Ed, Joanne, and the entire staff for unrivalled quality and professionalism

Ed's Auto Body did an excellent job on my 2008 Toyota Corolla. Fast, quality, friendly and honest service. I highly recommend ED's Auto Body for your collision/mechanical/restoration needs.

Not only does Ed do a great job on repairing body work on cars, he and Joanne are great advocates with the insurance companies!! We've used Ed's over the years and we have ALWAYS been very happy with all aspects of their work.

I have brought my vehicle to Ed's for service on several occasions, and have been very satisfied with the quality of work and especially the outstanding customer service. I just purchased a used vehicle from Ed for my son's first car, and Ed & Joanne have been very professional and accommodating, and just extremely friendly to deal with. It's been a pleasure working with Ed, Joanne and Dana who are just very nice and honest people, and I would highly recommend Ed's Auto Body for any vehicle repairs.

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